After mapping the best-networked DC Twitter technorati, I figured I’d try it out on an environment I’m not familiar with: Seattle.Read more
When it comes to social media for business, there is one question on everyone’s mind: Who are the influential people in my area? Unfortunately answering this is easier said than done. Take Twitter for example. You could look at a user’s total followers or the number of lists they are on, but those are blunt instruments at best. When you’re focused on a specific topic, those numbers can be downright misleading.
After mulling this over, I figured a good measure of potential influence would be how well networked a person is in a particular topical environment. To test this hypothesis I decided to look at an area I know pretty well: the Washington DC tech scene. Since I already have a good sense of this community, I could verify the analytical results from my own knowledge.Read more
The Israeli Consulate in New York recently held the first Twitter-based press conference. While it was an interesting experiment, the technology was poorly suited for this sort of activity (read two good critiques from COMOPS and Columbia Journalism Review). As Rachel Maddow pointed out, they were trying to explain a conflict in 140 characters that authors have struggled to decipher in books. Many critiques have been written on this, so I will highlight a counter-example where Twitter proved an excellent medium for delivering press-type engagement.
Sean McCormack, the State Department’s spokesman, twittered (and photographed) his way through the recent negotiations and vote on the UN Security Council’s Gaza cease-fire resolution. His tweets noted the negotiation process all through to the final vote, which passed with the U.S. the lone country abstaining. His updates were interesting on their own, conveying a sense of insider information and a direct connection with the process.
What I found more interesting though, was immediately after the vote, several people asked McCormack, via Twitter, why the U.S. chose to abstain. At this point, the mainstream media had only just reported on the vote and provided little additional context (and none had explained the U.S. abstention). He fired off a few quick responses, including:
“@kmcurry support ceasefire but wanted more progress Mubarak initiative before a vote. That said, wanted to get to ceasefire.” – link
While he didn’t get into details, expectations were low (unlike the consulate event) and because this was so impromptu and immediate, a handful of sentences were all that was needed. More detailed explanation could come later. His quick replies really gave a real sense of openness, engagement and immediacy. Naturally, scale helped a lot here, this was informal and he probably only received a dozen questions (if that), most on the decision to abstain.
Update 05 January 2008: I’ve added several more posts and media mentions on this subject.
After summarizing some of the commentary surrounding Deputy Assistant Secretary Colleen Graffy’s use of Twitter, I have a few points I think are worth adding. First off, I’ll admit a bias in favor of Twitter since I use the service and have come to like the unique interaction and community it can foster (not to mention my bias toward the State Department, where I earn my daily bread).
Nonetheless, I appreciate many of the criticisms levied against Graffy’s use of Twitter, particularly those that critique it’s usefulness as a public diplomacy tool. Indeed, I agree that Twitter’s usefulness – and social media general – is naturally limited by the inherently impersonal nature of the interaction. I really doubt any web-based mechanism will ever fully replicate the fidelity of live, person-to-person interaction. Furthermore, as many have pointed out, the web only reaches a small minority of the world’s population so television, books, radio and on-the-ground interaction will, for a long time to come, constitute the backbone of public diplomacy efforts.
Social media as a multiplier
What many of the commentators seem to be missing however is that Twitter comprised a very small part of her outreach. Just by reading through the tweets from her European trip, it is obvious that she spent much more time utilizing the oldest public diplomacy tool available: face-to-face meetings. Anyone who thinks we can replace person-to-person engagement with social media – and still maintain the relationships public diplomacy depends upon – will be sorely disappointed. It is in support and along-side this in-person engagement that social media is most useful – not in lieu of it.